Shipping policy

Stocked products normally ship within 1–3 business days. Made-to-order and personalized products may require additional processing time, as stated in the individual listing.

Orders are shipped to the address submitted with the marketplace order. We cannot change the shipping address after an order has been placed. If the address is incorrect and the order has not shipped, the order should be canceled and placed again using the correct address.

Tracking information is provided whenever tracking is available. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, service interruptions, or other circumstances outside our control.

If tracking shows that a package was delivered but it cannot be located, please check with household members, neighbors, the carrier, and the delivery location before contacting us. Missing, delayed, or damaged shipments must be reported through the marketplace where the order was placed.

Buyers are responsible for any customs duties, import taxes, or other charges imposed by the destination country unless the marketplace collects those charges during checkout.